Role & responsibilities

1. Customer Handling:

- Respond promptly to customer inquiries via phone, email, chat, and social media.

- Provide accurate, valid, and complete information by using the right methods/tools.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

2. Problem Resolution:

- Identify and assess customers needs to achieve satisfaction.

- Diagnose and troubleshoot technical issues and provide solutions.

- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.

3. Documentation and Reporting:

- Maintain detailed records of customer interactions, process customer accounts, and file documents.

- Prepare and distribute customer activity reports.

- Provide feedback on the efficiency of the customer service process.

4. Product/Service Knowledge:

- Stay updated with product knowledge and new product/service offerings.

- Provide customers with information about new features and services.

5. Team Collaboration:





- Work closely with team members to meet and exceed customer service goals.

- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.

Preferred candidate profile

- Excellent communication and presentation skills.

- Ability to multi-task, prioritize, and manage time effectively.

- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.

Personal Attributes: .

- Positive attitude and a passion for providing exceptional customer service.

- Customer - oriented and able to adapt/respond to different types of character

- Problem-solving skills and the ability to think on your feet.

Qualifications:

- Bachelors degree preferred.

- Proven customer support experience, sales engineer or experience as a client service representative.

- Robust phone contact handling skills and active listening.

📌 Walk-in || Customer Support Executive - Sales (Chennai)
🏢 R&D Instrument Services
📍 Chennai