This is a US shift job - 5 days work from office.

ROLES & Responsibilities

• Lead and oversee daily billing operations, including management of failed transactions, ensuring accuracy and sound decision-making.

• Drive resolution of complex billing issues and customer queries arising from SAP and exception management systems.

• Review, approve, and ensure accuracy, completeness, and compliance of billing documents.

• Monitor and ensure team adherence to KPIs, SLAs, and quality standards to consistently deliver high customer satisfaction.

• Ensure seamless and timely invoice submission in line with customer-specific requirements and contractual obligations.

• Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.

• Ensure end-to-end ownership of billing accuracy and timeliness across processes.

• Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.

• Lead process improvements, identify optimization opportunities, and support automation initiatives.





• Mentor and guide team members while supporting additional responsibilities aligned with business needs.

EDUCATION

Bachelors degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

• 47 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.

• Strong hands-on experience with SAP and billing/ERP systems

• Prior experience in handling escalations or leading a small team.

SKILLS AND COMPETENCIES

• Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.

• Solid customer-centric approach with focus on service excellence.

• Ability to quickly adapt to new processes and systems while ensuring accuracy.

• Excellent multitasking, prioritization, and problem-solving skills.

• Strong organizational, time management, and stakeholder management abilities.

• Effective communication skills with the ability to collaborate across teams and influence outcomes.

📌 Billing Lead - OTC || Chennai - US Shift
🏢 HCLTech
📍 Chennai