- Handle customer queries through calls, chats, and emails.
- Understand customer concerns and provide appropriate and timely resolutions.
- Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
- Ensure a high level of customer satisfaction through professional and courteous communication.
- Maintain accurate records of customer interactions, call logs, and case updates.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Follow defined quality, productivity, and customer service standards.
- Maintain professionalism and confidentiality while handling customer information.
Eligibility Criteria
- Excellent communication skills in English and Hindi, both spoken and written.
- Education: Undergraduate / Graduate from any stream.
- Freshers and experienced candidates can apply.
- Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
- Stable Wi-Fi/internet connection is mandatory.
- Comfortable working in 24/7 rotational shifts.
- Comfortable with 6 days working and 1 rotational week off.
- Comfortable using a personal phone for work-related calls through a system that masks the personal number.
- Must be comfortable appearing on camera during interview, training, and working hours.
- Training will be provided after selection, with certification required upon successful completion of training.
Working Hours
- 9 working hours per day
- 8 productive hours + 1-hour break
- 6 days working
- 1 rotational week off
- 24/7 rotational shifts
Salary
- Apprentice: 16,700 per month
- Freshers / Experienced: 18,800 CTC per month
- Monthly salary: Approximately 13,558
- Quarterly payout/bonus component: Approximately 17,134, as applicable
Salary Components / Deductions
- PF: 1,717
- ESIC: 500
- Bonus: 1,192
Salary and payout components are subject to applicable company policies and statutory deductions.
Training
- On-the-job training will be provided.
- Candidates are required to successfully complete the training and certification process.