Hi All,

We are hiring for Sr. Process Associate & Analyst roles for the below mentioned skillset.

*Please note that we are looking for only immediate to 30day notice period candidates. We have multiple positions for the role, so please feel free to refer your friends/colleaugues.

Process - Life & Pension Operations

Location: Chennai. Navallur
Shift: UK / European Business Hours
Employment Type: Full-time

Experience level: 1 to 5years

Work Model: WFO

Role Summary:

Support Life & Pension operations by processing policy-related transactions, ensuring accuracy, compliance, and timely delivery within SLA/KPI targets.

Key Responsibilities

- Process Life & Pension requests as per SOPs and quality standards.
- Review and update policy information accurately.
- Meet SLA, KPI, and productivity targets.




- Coordinate with internal teams and UK/European stakeholders.
- Manage transactions using workflow systems.
- Support audits and process improvement initiatives.

Skills & Qualifications

- Graduate in any discipline.
- Good English communication skills.
- Robust attention to detail and process orientation.
- Understanding of SLA/KPI-driven operations.
- Proficient in MS Office (Excel, Word, Outlook).

Preferred Experience

- 1-5 years in Insurance BPO, preferably Life & Pension operations.
- Exposure to UK/European clients or processes is an advantage.

Key Competencies

- Customer Focus
- Problem Solving
- Teamwork
- Adaptability
- Time Management

📌 Senior Process Associate (Chennai)
🏢 HCLTech
📍 Chennai