Key Responsibilities

- Welcome and assist customers in the showroom with a professional and friendly approach.
- Understand customer requirements, preferences, budget, and occasion to recommend suitable jewellery.
- Explain product features, designs, purity, weight, pricing, making charges, gemstones, and other relevant details accurately.
- Demonstrate jewellery products and help customers compare different designs and options.
- Achieve individual and showroom sales targets.
- Handle customer queries, objections, negotiations, and follow-ups professionally.
- Build and maintain strong relationships with existing and potential customers.
- Maintain customer records and follow up on enquiries, quotations, and prospective sales.
- Support billing, order booking, exchange, repair, and delivery processes as required.
- Ensure jewellery is handled carefully and displayed according to showroom procedures.
- Maintain proper housekeeping and visual presentation of the sales area.
- Coordinate with the inventory, billing, and management teams to ensure smooth customer service.
- Stay updated on jewellery designs, market trends, gold/silver rates, gemstones, and company offers.
- Follow all company policies related to security, inventory control, customer service,



and sales procedures.
- Assist with customer outreach, festive promotions, exhibitions, and other sales activities.
- Required Skills & QualificationsGraduate or equivalent qualification preferred.
- 1–5 years of experience in jewellery, luxury retail, fashion retail, or premium customer-facing sales preferred.
- Strong communication and interpersonal skills.
- Positive customer service and relationship-management abilities.
- Sales-oriented with a target-driven approach.
- Basic knowledge of gold, diamonds, gemstones, purity, weight, and jewellery pricing.
- Good numerical and negotiation skills.
- Presentable personality and professional grooming.
- Ability to work effectively in a team and handle customers patiently.
- Basic computer knowledge and familiarity with POS/CRM systems is an advantage.

Key Performance Indicators (KPIs)

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- Achievement of monthly and annual sales targets.
- Conversion of customer enquiries into sales.
- Average transaction value.
- Repeat and referral customers.
- Customer satisfaction and service quality.
- Follow-up effectiveness.
- Compliance with showroom and security procedures.

📌 Retail Sales Officer (Jaipur)
🏢 Titan Company
📍 Jaipur