12 Sep
|
Heganwalk
|
Gurugram
12 Sep
Heganwalk
Gurugram
Key Roles and Responsibilities:
Customer Interaction:
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Listen actively and understand customer concerns or issues
- Provide accurate information related to products, services, pricing, or policies
Issue Resolution:
- Troubleshoot and resolve customer complaints in a timely and satisfactory manner
- Escalate unresolved issues to the appropriate internal teams or higher management
- Follow up to ensure complete resolution and satisfaction
Data Handling & Reporting:
- Maintain detailed records of customer interactions, feedback, and transactions
- Log all calls and support tickets in CRM software or helpdesk systems
- Generate reports on recurring issues, customer satisfaction, and resolution rates
📌 Customer Care Executive (Gurugram)
🏢 Heganwalk
📍 Gurugram