Salary: ₹18,000–₹20,000 per month + Performance Incentive + Staff Meal
Job Type: Full-Time
About the RoleCafe Central is looking for a smart, friendly and responsible Cafe Supervisor / Customer Experience Executive to manage day-to-day front-of-house operations and ensure customers have a smooth and welcoming experience.
This is a hands-on role. You will supervise cafe operations, help customers with ordering and payments, coordinate with kitchen staff, monitor Petpooja POS/QR orders, and actively support the team during busy hours.
- Key ResponsibilitiesWelcome customers and provide a friendly cafe experience.
- Help customers order using QR menu / Petpooja.
- Handle customer queries, payments and order-related issues.
- Monitor Petpooja POS, QR orders and order status.
- Coordinate between customers, kitchen and service staff.
- Ensure ready orders are delivered to the correct table/customer.
- Support food/drink service during peak hours when required.
- Handle takeaway and delivery-order exceptions.
- Maintain opening and closing checklists.
- Monitor cleanliness and presentation of the cafe.
- Coordinate daily work with kitchen and cleaning staff.
- Keep track of basic stock shortages and inform management.
- Handle customer complaints professionally.
- Share a simple daily sales/operations update with management.
- Ensure discounts, cancellations and cash transactions follow cafe rules.
- Candidate RequirementsGood communication skills in Hindi; basic English preferred.
- Friendly, confident and comfortable interacting with customers.
- Comfortable using smartphones, apps and digital payments.
- Willing to learn Petpooja POS and QR ordering systems.
- Responsible, punctual and organised.
- Able to handle a small team and work independently.
- Comfortable working during evening and weekend peak hours.
- Previous cafe, restaurant, QSR, retail or customer-service experience is preferred but not compulsory.
Freshers with good communication skills and the right attitude are welcome to apply.
- What We Offer salary as per market standards and depending on experience.
- Performance incentive.
- Staff meal.
- Training on Petpooja and cafe operations.
- Opportunity to grow into a Cafe Manager role based on performance.
We are looking for someone who can become the dependable face of Cafe Central and help us build a friendly, protected and professionally managed neighbourhood cafe.