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Job Summary

We are seeking a Customer Service Associate to provide exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to work in a fast-paced workplace.

Key Responsibilities

- Respond to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints and concerns professionally and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to customers.
- Escalate complex issues to the appropriate teams when necessary.
- Follow company policies, procedures, and service standards.
- Meet individual and team performance metrics.
- Support process improvement initiatives to enhance customer satisfaction.

Required Qualifications





- High school diploma or equivalent; bachelor's degree preferred.
- 0 to 3 years of experience in customer service, customer support, or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and customer service software/CRM tools.
- Ability to multitask and manage time effectively.

Preferred Skills

- Experience in a call center or customer-facing environment.
- Knowledge of CRM platforms such as Salesforce, Zendesk, or similar tools.
- Strong interpersonal and relationship-building skills.

Key Competencies

- Customer Focus
- Communication Skills
- Problem Solving
- Teamwork
- Adaptability
- Attention to Detail

Location: Mohali

Shift 24/7,

5 days working.

Contact HR Yamanur K

(phone hidden)

[email protected]

📌 Customer Service Associate (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar