We're hiring for a Customer Service Voice Process.
Eligibility
- Graduate/UG with minimum 1 year experience in Customer Service
Voice process can apply- Graduate/UG Fresher can apply- Excellent Communication in English is mandatory- Customer handling skill is required
Experienced Salary - Upto 28K CTC
Fresher Salary - Upto 22 K CTC
Shift & week-off - Rotational shifts(For male) & Day shifts(For females) & 1 Day Rotational Week-off
Roles and Responsibilities
- Provide accurate and timely information on courses offered by the institution to prospective students.
- Handle customer inquiries via phone calls to resolve their queries and concerns.
- Assist with admission counseling process, including scheduling appointments and guiding students through application procedures.
- Maintain a high level of professionalism while interacting with customers to ensure excellent customer service experience.
- Escalate complex issues to senior team members or supervisors when necessary.
Desired Candidate Profile
- 0-3 years of experience in BPO/Call Centre environment handling voice processes (inbound calls).
- Excellent communication skills in English language; ability to work effectively with diverse client base.
- Robust problem-solving skills; able to handle multiple tasks simultaneously under pressure.
- Ability to maintain accuracy and attention to detail while processing large volumes of data.
- 0HR CHIRAG - (phone hidden) ( Drop your cv on Whtsapp )
📌 Customer Support Executive (Gurugram)
🏢 globiva
📍 Gurugram
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