1) HIRING | TEAM LEADER INTERNATIONAL BPO

Location: ITPL, Whitefield, Bengaluru
Work Mode: Work From Office
Working: 5 Days Working | 2 Days Rotational Off
Shift: Rotational Shifts
Cab: 2-Way Cab Facility
Experience: Minimum 1+ Year as Team Leader

- About the Role

We are looking for an experienced Team Leader International BPO to lead customer service teams and drive operational performance.

- Key Responsibilities

• Manage and motivate a team of Customer Service Executives
• Achieve daily/monthly targets and operational KPIs
• Monitor AHT, SLA, CSAT, Quality & Productivity
• Conduct team huddles, coaching and performance reviews
• Handle customer and process escalations
• Track attendance, shrinkage and attrition
• Prepare daily/weekly performance reports
• Identify performance gaps and implement action plans
• Coordinate with Quality, Training and WFM teams

Candidate Profile

- 1+ year Team Leader experience in BPO Mandatory
• International BPO / International Voice experience preferred
• Strong understanding of BPO metrics and TL formulas
• Excellent communication and people-management skills
• Graduate/UG/PUC candidates can be considered based on experience
• Candidates currently working as Team Leaders are preferred

CTC

Up to 7.5 LPA, depending on last drawn CTC and experience.

Work Location

ITPL, Whitefield, Bengaluru

For Details Contact

Chirag - (phone hidden)

[email protected]

2) HIRING | OPERATIONS MANAGER INTERNATIONAL BPO

Location: ITPL, Whitefield, Bengaluru
Work Mode: Work From Office
Working:



5 Days Working | 2 Days Rotational Off
Shift: Rotational Shifts
Cab: 2-Way Cab Facility
Experience: 10+ Years Overall | 2+ Years as Operations Manager

About the Role

We are hiring an experienced Operations Manager International BPO to lead large-scale operations, manage Team Leaders and drive business performance across key operational metrics.

Key Responsibilities

•Manage end-to-end International BPO operations
• Lead multiple Team Leaders and large teams
• Drive SLA, AHT, CSAT, Quality & Productivity
• Monitor daily, weekly and monthly business performance
• Conduct performance reviews and operational governance meetings
• Handle client escalations and stakeholder management
• Drive action plans for underperforming teams
• Work closely with WFM, Quality, Training and HR
• Control attrition and improve employee engagement
• Prepare and present MIS/business performance reports
• Identify process improvements and operational efficiencies

Candidate Profile

- 10+ years of overall BPO experience Mandatory
• Minimum 2 years as Operations Manager on paper Mandatory
• International BPO experience preferred
• Solid knowledge of BPO operational metrics
• Excellent people-management and leadership skills
• Strong client/stakeholder management experience
• Good analytical and presentation skills
• Versant 6 or equivalent communication proficiency preferred

CTC

Up to 12 LPA

Work Location

ITPL, Whitefield, Bengaluru

For Details Contact

Chirag - (phone hidden)

[email protected]

📌 Team Leader and Operation Manager International BPO (Bengaluru)
🏢 SWASTIK STEPSTONE CAREERS
📍 Bengaluru