Role & responsibilities

Drive showroom and B2B sales by engaging with customers, understanding their requirements, and positioning premium jewellery collections.

Actively prospect new clients through referrals, social media, exhibitions, and local networking events.

Maintain robust contact with past customers to encourage repeat purchases and loyalty.

Present jewellery collections effectively, highlighting craftsmanship, certifications, and value proposition.

Invite customers to the store for new collections, promotions, and exclusive events, and conduct follow-ups to build long-term relationships.

Build and maintain strong relationships with VIP and high-net-worth clients, ensuring personalized service and exclusivity.

Achieve monthly and quarterly sales targets set by management, implementing upselling and cross-selling strategies to maximize revenue.

Conduct inside sales by reaching out to leads via phone, email, or CRM tools, and provide regular sales reports to management.

Stay updated on jewellery trends, designs, certifications, and competitor offerings to strengthen market positioning.





Coordinate with CRM and marketing teams for promotions, events, and loyalty programs.

Handle customer queries and complaints with professionalism, empathy, and discretion.

Ensure accuracy in billing, documentation, and payment processing during high-value transactions, while following strict security protocols.

Assist in inventory management, stock audits, and showroom display planning.

Train, mentor, and guide junior sales staff on product knowledge, sales techniques, and client handling.

Ensure compliance with hallmarking, certification, and authenticity standards in all transactions.

Preferred candidate profile

For a Senior Sales Executive in the jewellery field, the preferred candidate profile combines strong retail sales expertise, deep product knowledge of gems and jewellery, excellent customer relationship skills, and proven ability to meet revenue targets. Employers look for candidates with prior jewellery or luxury retail experience, polished communication, and integrity in handling high-value transactions.

📌 Walk-in || Jewellery Store Manager/Senior Sales Executive (Ludhiana)
🏢 New Age Diamonds
📍 Ludhiana