Role & responsibilities

Job Summary

We are looking for a responsible, organized, and customer-focused Property Manager to oversee day-to-day property operations. The role will involve rent and dues collection, tenant/client handling, check-in and check-out documentation, billing, property coordination, and ensuring a smooth living experience for residents.

Key Responsibilities

* Manage monthly rent and other dues collection from tenants/residents and maintain accurate payment records.

* Follow up with tenants regarding pending rent, utility bills, deposits, and other outstanding payments.

* Handle complete check-in and check-out procedures, including documentation, KYC verification, agreements, inventory checks, and handover/takeover formalities.

* Maintain updated records of tenant details, rent payments, security deposits, agreements, and documentation.

* Prepare, verify, and manage electricity, water, maintenance, internet, housekeeping, and other property-related bills.

* Coordinate with vendors, housekeeping, maintenance staff, and service providers to ensure smooth property operations.

* Conduct regular property inspections and identify maintenance, cleanliness, safety, or operational issues.

* Handle tenant/client queries, complaints, and requests professionally and ensure timely resolution.

* Maintain solid relationships with existing clients and provide excellent customer service.

* Coordinate room availability, vacant rooms, move-ins, move-outs, and room allocations.

* Ensure that all required property documents and records are properly maintained and updated.

* Assist in resolving disputes related to rent, damages, deposits, maintenance, or property rules.

* Coordinate with management regarding occupancy, collections, expenses,



maintenance requirements, and operational updates.

* Ensure compliance with company policies, property rules, and required documentation procedures.

* Support property marketing and lead conversion activities whenever required.

* Prepare regular collection, occupancy, expense, and property performance reports for management.

Required Skills

* Excellent client/tenant handling and communication skills

* Strong follow-up and rent collection skills

* Good knowledge of property documentation and KYC procedures

* Strong organizational and record-keeping abilities

* Good negotiation and problem-solving skills

* Ability to handle difficult clients professionally

* Basic knowledge of MS Excel, Google Sheets, WhatsApp, and email

* Ability to manage multiple properties/tasks simultaneously

* Strong attention to detail and accountability

* Good interpersonal and team-management skills

Preferred candidate profile

Preferred Candidate

* Experience in PG, co-living, rental properties, hotels, serviced apartments, or real estate operations will be preferred.

* Candidates with experience in rent collection and tenant management will have an advantage.

* Must be proactive, responsible, and comfortable with regular client interaction.

* Should be willing to coordinate with tenants and vendors outside regular office routines when operationally required.

Key Performance Areas (KPIs)

* Timely rent & dues collection

* Occupancy and room availability management

* Smooth check-in/check-out process

* Accurate documentation and billing

* Tenant satisfaction and complaint resolution

* Timely maintenance and vendor coordination

* Accurate property records and reporting

* Reduction of payment delays and operational issues

📌 Property Manager (Gurugram)
🏢 Flora Homes
📍 Gurugram