Job Summary

Grow our nationwide service partner network by identifying, engaging and onboarding qualified service centers and technicians.

Bigfix is a technology-enabled after-sales service management platform that connects OEMs, brands, retailers, insurers and customers with a nationwide network of authorized and multi-brand service partners.

Through the Bigfix Servicer Platform, service centers and technicians receive service requests, manage jobs digitally, update repair status and deliver services within defined SLAs.

The Servicer Onboarding Executive expands and strengthens this network by identifying, engaging and onboarding qualified service partners - through outbound calling, partner qualification, documentation, onboarding coordination and activation support.

Responsibilities

- Service partner prospecting - identify prospective service centers and repair businesses through online directories, referrals, industry databases and market research; build and maintain a pipeline and contact prospects via outbound calls and emails.
- Platform presentation - educate prospective partners on the Bigfix business model, benefits of joining, the service request allocation and job acceptance workflow, service level expectations, payment process and customer satisfaction requirements; address queries and objections professionally.
- Partner qualification - evaluate prospective partners based on business registration and submitted applications.
- Partner onboarding - guide partners through digital registration,



collect KYC and business documents, verify service capabilities, assist with onboarding forms, track progress until approval, complete profile setup and provide initial training.
- Partner activation relationship management - build robust relationships with service partners, run regular follow-up calls, resolve onboarding and operational queries, coordinate with Operations and Technical Support, and encourage continuous platform engagement.
- CRM reporting - maintain accurate daily records of outbound calls, new leads generated, partners registered, applications completed, KYC status and partners onboarded.

Requirements

- Any graduate or diploma holder with relevant experience.
- Preferred: 1-3 years in telecalling, telesales, inside sales, partner acquisition, vendor management, customer service, B2B sales, after-sales service or the electronics service industry. Fresh graduates with strong communication skills are encouraged to apply.
- Excellent verbal communication, fluent in English and Tamil; Hindi or another regional language is an advantage.
- Basic understanding of mobile phones, laptops, consumer electronics or home appliances, and comfort explaining digital platforms and mobile applications.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Servicer Onboarding Executive - Telecalling (Chennai)
🏢 Bigfix
📍 Chennai