Roles & Responsibilities
Own end-to-end process delivery, SLA governance, and drive efficiency + transformation initiatives.
- Manage overall COMAG operations (intake allocation billing trigger)
- Monitor daily volume, cycle time, backlog, and SLA adherence
- Drive team performance (productivity, quality, utilization)
- Interface with publishers, wholesalers, and internal stakeholders for escalations
- Lead process standardization to reduce dependency on tribal knowledge
- Identify and implement automation opportunities (schedule intake, PO master, PAN)
- Support transition, knowledge transfer, and governance reporting
- BA/BS degree or equivalent business experience is preferred
- ~7-10 years experience, ideally in a Media or related Industry




- Knowledge of end-to-end supply chain / distribution lifecycle
- Strong team leading and motivational skills, performance reporting and tracking, derive performance improvement ideas
- Ability to multi task, prioritize activities & meeting deadlines
- Good Analytical & Aptitude Skills
- Robust team management & delivery leadership
- Experience in SLA / KPI governance
- Exposure to digital transformation / automation initiatives preferred
Educational Requirement
Graduate
Preferred Skills
S&F-;>SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM
Service Line
BPO Service Line

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