Key ResponsibilitiesProduct Auditing & Visibility

- Track listings: Catalog all newly launched items on various e-commerce channels.
- Audit details: Verify accuracy of product descriptions, specifications, and layout displays.
- Monitor visibility: Perform regular weekly checks on search placement across platforms.

Inventory Management

- Reconcile stock: Run inventory audits to fix discrepancies for partner sellers.
- Control levels: Track safety stock thresholds to prevent stockouts and deficits.

Order Fulfillment & Tracking

- Enforce SLAs: Audit fulfillment speed to ensure 24-hour processing timelines.
- Update customers: Provide proactive communication regarding shipping delays or updates.

Returns & Dispute Resolution

- Log returns: Maintain detailed logs of incoming customer and courier returns.
- Manage disputes: File financial or physical claims and monitor until resolved.





Reporting & Analytics

- Data maintenance: Organize complex operational tracking metrics using Microsoft Excel.
- Build dashboards: Generate performance reports for cross-functional management teams.

Qualifications & Skills

- Platform Expertise: Proven experience managing multi-channel platforms (e.g., Amazon, Shopify).
- Technical Skills: Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables).
- Analytical Mindset: Robust attention to detail for data reconciliation and auditing.
- Communication: Excellent verbal and written skills for vendor and customer relations.
- Time Management: Ability to resolve critical order backlogs within strict deadlines.

📌 Process Associate (Pune)
🏢 Turnaround International
📍 Pune