Job Description

- Deliver on day-to-day process targets in meeting Customer SLAs.

- Should be able to work as per the provided client shift timings.

- Follow the governance mechanism established with the client.

- Execute transactions as per prescribed guidelines and timelines.
Roles & Responsibilities
Deliver on day-to-day process targets in meeting Customer SLAs.

- Should be able to work as per the provided client shift timings.

- Follow the governance mechanism established with the client.

- Execute transactions as per prescribed guidelines and timelines.

- Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.

- Ability to follow policies, procedures, and written instructions, as well as verbal instructions or directions from his/her supervisor.

- Ability to maintain confidentiality.

- Bachelors degree in commerce, business administration or business management is preferred based on businesses aligned.

- 1-2 years of full-time work experience in BPO/BPM industry and especially Finance,



Investment banking domain experience will be the added advantage
Technical Requirement
Proficiency in MS office application.

- Willingness to work in business aligned shifts.

- Open to accept changes in work methods or systems to improve performance beyond agreed standards.
Additional Responsibility
Candidate needs to have 15 years of full-time education

- Proficient with basic computer knowledge

- Candidate should be flexible to work in 24*7 environments, comfortable to work in night shifts (Rotational)

- Excellent verbal, written communication, interpretation and active listening skills

- Ability to quickly and efficiently assimilate process knowledge

- Effective probing & analyzing skills and capable of doing a multi-tasking of voice & data entry

- Should be able to operate in work from office workplace.
Educational Requirement
Graduate
Preferred Skills
India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking
Service Line
BPO Service Line

📌 Senior Process Executive (Pune)
🏢 Infosys BPM
📍 Pune