Roles & Responsibilities
Required Skills & Qualifications:
Experience

- 57 years of experience in Workplace Management, Change Management, or Release Coordination roles
Technical & Tools Expertise

- Hands-on experience with ServiceNow (Change, Incident, Request modules)

- Working knowledge of JIRA

- Hands on experience MS Project

- Strong understanding of ITIL processes and best practices

- Experience in patch management, release coordination, and environment lifecycle management

Core Competencies

- Excellent communication and stakeholder management skills

- Strong attention to detail

- Ability to manage high-volume coordination activities under tight timelines

- Proven capability to handle triage calls and critical production scenarios

- Strong problem-solving and decision-making skills

Preferred Qualifications

- Exposure to automation tools, scripting, or process automation initiatives
Educational Requirement
Graduate
Preferred Skills
TSO->Cluster 3
Service Line
BPO TSO

📌 Team Lead (Pune)
🏢 Infosys BPM
📍 Pune