Job Summary

We are looking for a Technical Support Engineer with 04 years of experience to provide technical assistance to customers, users, and internal teams.

The ideal candidate should have good knowledge of Windows/Linux, Networking, Hardware & Software Troubleshooting, Active Directory, SQL basics, Ticketing Tools, and Cloud fundamentals, along with robust communication and problem-solving skills.

Roles & Responsibilities

- Provide L1/L2 technical support to users and customers through phone, email, chat, or ticketing systems.
- Troubleshoot and resolve hardware, software, operating system, and application-related issues.
- Diagnose and resolve basic network connectivity, DNS, IP, VPN, and Wi-Fi issues.
- Install, configure, and maintain desktops, laptops, printers, and other IT devices.
- Support Windows and Linux operating systems.
- Manage user accounts, password resets, and access permissions.
- Provide support for Active Directory, Microsoft 365,



and email-related issues.
- Log, track, prioritize, and resolve incidents using ticketing tools.
- Escalate complex technical issues to L2/L3 teams when required.
- Perform root-cause analysis and document recurring technical issues.
- Monitor system performance and troubleshoot system-related problems.
- Assist with software installations, upgrades, patches, and configurations.
- Maintain technical documentation, knowledge bases, and troubleshooting guides.
- Follow SLA requirements and ensure timely resolution of support tickets.
- Coordinate with internal IT, network, security, and application teams.
- Provide clear technical guidance and maintain professional communication with users.
- Follow IT security policies and best practices while providing technical support.

📌 Technical Support Engineer (Nagpur)
🏢 Ample Softech System
📍 Nagpur