We are looking for a highly skilled and experienced Associate - TAC to join our team at ZS Associates {India} Pvt Ltd. The ideal candidate will have a robust background in technical support and customer service, with excellent communication and problem-solving skills.

Roles and Responsibility

- Provide technical assistance and support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain comprehensive knowledge of products and services.
- Analyze customer feedback and suggest improvements.
- Participate in training and development programs to enhance skills and knowledge.

Job Requirements

- Strong understanding of technical support principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Experience with customer relationship management software.
- Ability to adapt to changing situations and priorities.

📌 Associate - TAC (Pune)
🏢 ZS
📍 Pune