Job Summary

We are seeking an experienced Business Analyst / Project Manager with strong expertise in the Zoho ecosystem to lead business process analysis, system implementation, and project delivery. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring successful Zoho solutions implementation and optimization aligned with business goals.

Responsibilities

- Business Analysis: Gather, analyze, and document business requirements from stakeholders.
- Business Analysis: Conduct workshops to understand process gaps and improvement opportunities.
- Business Analysis: Translate business requirements into functional specifications.
- Business Analysis: Create BRDs, FRDs, user stories, and workflow documentation.
- Business Analysis: Recommend automation and optimization solutions using Zoho applications.
- Project Management: Plan, execute, and monitor Zoho implementation projects.
- Project Management: Define scope, timelines, milestones, and deliverables.
- Project Management: Manage cross-functional teams (developers, consultants, stakeholders).
- Project Management: Track risks, issues, and dependencies; ensure timely resolution.
- Project Management: Ensure projects are delivered on time, within scope, and budget.
- Project Management: Provide regular status updates to leadership and stakeholders.
- Zoho Implementation Optimization: Lead implementation/configuration of Zoho CRM.
- Zoho Implementation Optimization: Lead implementation/configuration of Zoho Books.




- Zoho Implementation Optimization: Lead implementation/configuration of Zoho Creator.
- Zoho Implementation Optimization: Lead implementation/configuration of Zoho Projects.
- Zoho Implementation Optimization: Lead implementation/configuration of Zoho Desk.
- Zoho Implementation Optimization: Lead implementation/configuration of Zoho Analytics (preferred).
- Zoho Implementation Optimization: Configure workflows, automation, blueprints, reports, and dashboards.
- Zoho Implementation Optimization: Coordinate integrations with third-party systems (API integrations).
- Zoho Implementation Optimization: Conduct UAT sessions and manage user training.
- Zoho Implementation Optimization: Ensure data migration accuracy and system performance.

Requirements

- Bachelors degree in Business, IT, or related field.
- 3+ years experience in Business Analysis or Project Management.
- Hands-on experience with Zoho ecosystem implementation.
- Solid knowledge of CRM processes, sales pipelines, finance workflows.
- Experience in Agile/Scrum or Waterfall methodologies.
- Excellent documentation and communication skills.
- Strong stakeholder management skills.

Location

Pune, Maharashtra, India

Job Type

Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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