Job description:

Job Summary

The Assistant Manager Operations will oversee voice/Chat processes, manage teams, drive quality initiatives, and ensure smooth day-to-day operations while meeting client expectations.

Share Updated CV at +91 (phone hidden) or email on the id mentioned.

Eligibility:

- Graduate (any stream)
- 6+ years International BPO industry experience is a mandate
- 1+ year as Associate/Assistant Manager Operations in current role.
- Experience managing Voice operations in Customer Support ,sales & Retention.

Key Skills:

- Communication: Clear, organized, fluent in English
- Analytical skills: Ability to interpret data, create reports
- Process improvement: Optimize workflows, reduce escalations
- Leadership: Train new hires, supervise shifts, conduct audits
- Problem-solving: Think creatively, provide solutions
- Client management: Handle reviews,



escalations, planning

Responsibilities:

- Manage multiple processes/LOBs
- Train and mentor team members (recent hire & refresher batches)
- Ensure compliance with policies and data security
- Drive quality culture and minimize escalations
- Prepare reports, dashboards, and handle billing/invoicing
- Conduct client calls, reviews, and business planning
- Support transitions and business development activities.

Job Details:

- Location: Pune
- Shift: Canadian Rotational shifts and Rotational offs.
- Transport: Home pick up & drop IF within transport boundary.

Looking for Immediate joiner or less then 30 days' notice majorly.

📌 Assistant Operations Manager (Pune)
🏢 Tech Mahindra
📍 Pune