What youll do on a typical day:

- As part of the rotation across all functions within FSS, you'll be working on a variety of tasks including managing assigned queues, resolving billing issues, initiating correction requests, validating invoices, and ensuring all necessary details are captured for timely customer payments.

- Ensure all requests are completed within the specified SLAs.

- Gain a comprehensive understanding of the billing process and the various updates that impact corrections across different functions.

- Collaborate with onshore teams to handle any ad-hoc requests that could affect revenue, gaining exposure to multiple processes within FSS.

- Support dispute resolution and provide timely responses to customer inquiries related to disputed accounts.

- Review accounts/statements for accuracy and initiate necessary corrections across different FSS functions.

Position Title:

- Conduct root cause analysis and implement solutions to prevent recurrence of issues.





- Ensure all documentation is accurately maintained and complies with company and audit requirements.

- Learn and adhere to company-specific SOPs and finance policies tailored for logistics and transportation clients.

What you need to succeed at XPO:

At a minimum, you’ll need:

- Flexibility to work in shifts based on the assigned process.

- A bachelor’s degree in accounting, Finance, or Commerce.

- 0 to 3 years of relevant experience in the logistics, transportation, or supply chain domain—preferably in Order to Cash (OTC) functions like billing or other customer-facing roles (preferred and not mandatory).

- Robust communication skills—both written and verbal—with a good grasp of grammar and clarity in written communication.

- Basic understanding of Windows and MS Office applications.

- Ability to take ownership and work independently with minimal supervision.

📌 Associate Specialist, Finance (Contract Role) (Pune)
🏢 XPO INDIA SHARED SERVICES
📍 Pune