- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Provide excellent customer service by understanding their needs, addressing issues, and offering solutions.
- Process customer requests, escalate complex cases to senior team members when necessary, and maintain accurate records of all interactions.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 1-5 years of experience in BPO voice process or similar industry (domestic calling).
- Solid communication skills with the ability to handle high-pressure situations effectively.
- Proficiency in inbound process knowledge including domestic process flows and procedures.
- Ability to work on rotational shifts as per business requirements.
📌 Customer Happiness Executive (Pune)
🏢 Link Talent Management Services
📍 Pune
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