Role Overview:

We are looking for a proactive and customer-focused candidate to manage outbound calling and collection activities, customer follow-ups, field-team coordination, and basic reporting using our AI-powered platforms.

Key Responsibilities:

Customer Overdue Calling

- Make outbound calls to customers with overdue loan payments and drive payment commitments.
- Understand customer concerns, handle objections, negotiate, and persuade customers to clear outstanding dues.
- Follow structured rebuttals for common concerns such as financial difficulties, disputes, and uncontactable customers.
- Record call outcomes, commitments, and customer interactions accurately in the system.

Field & Branch Follow-ups

- Coordinate with field and branch teams on daily collection activities and account-level follow-ups.
- Track daily targets, previous-day conversions, broken commitments, and reasons for payment defaults.
- Identify high-value accounts requiring physical visits and coordinate with field teams for further action.

Business Analysis & Reporting

- Track calling, conversion, resolution,



and collection performance through Markytics.AI platforms.
- Prepare daily, weekly, and monthly reports on portfolio and collection performance.
- Identify key portfolio trends and provide inputs for improving collection outcomes.
- Reconcile and maintain accurate customer and collection data while monitoring workflow and performance metrics.

Preferred Candidates:

- MBA/PGDM students or recent graduates, preferably from Finance, Marketing, Operations, Business Analytics, or related fields.
- Graduates from Commerce, Business, Finance, Statistics, or related disciplines.
- Candidates with experience in outbound calling, telecalling, sales, collections, customer service, or business development will be preferred.
- Strong communication, negotiation, persuasion, objection handling, and follow-up skills.
- Comfortable working in a target-driven customer-facing setting.
- Basic knowledge of MS Excel/Google Sheets, CRM, dashboards, and digital/AI-powered tools.
- Strong attention to detail, coordination, and data accuracy.

📌 Business Development & Telecalling Intern (Pune)
🏢 Markytics
📍 Pune