About the job

We're Hiring | Relationship Manager – B2C

Location: Arjan Garh, Delhi

Experience: 2+ Years

Joining: Immediate joiners preferred

Wizard Lifestyle Services Pvt. Ltd. is a corporate concierge company that supports organizations and their teams by managing both professional and personal tasks. The company offers services ranging from personal shopping to handling day-to-day personal responsibilities for executives, helping them focus on strategic work.

Role Description:

We're looking for a customer-focused and target-oriented Relationship Manager to join our team in Arjan Garh, Delhi . As a Relationship Manager, you will be the primary point of contact for our customers — from the first enquiry to final service delivery. You’ll play a key role in converting leads into customers while building long-term relationships and ensuring an excellent customer experience.

What You'II Own

Lead Management & Conversion

- Manage daily inbound and campaign-generated leads from Meta, Google, MyGate, society WhatsApp broadcasts and society camps.
- Contact assigned leads within the defined response time.
- Understand customer requirements, qualify leads, provide accurate quotations and close sales.

Customer Consultation

- Understand Wizard’s B2C service portfolio and recommend the right services based on customer requirements.
- Clearly communicate pricing, process and timelines.
- Set realistic expectations and avoid over-promising.

Order Management & Handover

- Capture complete customer and service requirements.
- Ensure accurate documentation, addresses, deadlines and special instructions.
- Coordinate a smooth handover to the Operations team.

Customer Relationship & Retention

- Remain the customer's point of contact throughout the service journey.
- Proactively communicate service updates and resolve concerns.




- Encourage repeat business and customer referrals.

Upselling & Cross-Selling

- Identify additional customer requirements and recommend relevant services.
- Build long-term customer relationships and increase customer wallet share.

CRM & Reporting

- Maintain accurate records of leads, calls, quotations, follow-ups and conversions in the CRM.
- Keep the sales pipeline updated on a daily basis.
- Submit daily sales/call reports and weekly pipeline updates.
- Highlight lead-quality issues and conversion challenges to the Operations Manager.

Qualifications

- Client relationship management skills, including the ability to build trust, understand individual needs, and provide personalized solutions.
- Strong communication and interpersonal skills to interact effectively with clients, executives, and internal teams.
- Organizational and time-management skills to handle multiple tasks, prioritize requests, and meet deadlines.
- Problem-solving and service coordination skills, with attention to detail and a focus on quality delivery.
- Comfort working in a fast-paced, customer-centric environment and managing in office interactions in Gurugram.
- Proficiency with basic office software and digital tools for scheduling, documentation, and reporting.
- Prior experience in concierge services, hospitality, retail, or customer service is an advantage.
- Bachelor’s degree or equivalent experience in business, hospitality, retail management, or a related field is preferred.

Salary & Perks

- ₹25,000 – ₹35,000 per month.
- Performance-based incentives as applicable.
- 6 days working with weekly 1 day off.
- Paid holidays as per the company holiday calendar.

If you are passionate about sales, customer relationships and converting opportunities into successful business , we’d love to hear from you!

Interested candidates can apply directly or share their updated CV at

📌 Relationship Manager –C (Gurugram)
🏢 Wizard Lifestyle Services
📍 Gurugram