Job Description

Role & Responsibilities:

- Monitor customer portals for assigned manufacturing sites.
- Download and maintain weekly customer performance, shipping, and OTD reports.
- Identify delivery, shipping, and customer portal compliance violations.
- Communicate customer claims, violations, and performance issues to internal stakeholders.
- Track disputed customer violations and support resolution activities.
- Analyze customer scorecards, KPIs, and performance trends.
- Generate weekly/monthly reports using Advanced Excel.
- Support demand planning and customer requirement reviews.
- Retrieve customer and shipment information from ERP systems (SAP/PLEX/QAD).
- Drive continuous improvement in customer service reporting processes.

Preferred Candidate Profile:





- 3-8 years of experience in Customer Service, Customer Operations, Order Management, Logistics, Supply Chain, or Manufacturing Support.
- Experience working with Automotive OEM/Tier-1 customer portals.
- Strong Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Conditional Formatting, Charts).
- Experience with customer scorecards, OTD tracking, and performance reporting.
- Knowledge of SAP, PLEX, or QAD preferred.
- Solid analytical and stakeholder management skills.
- Excellent verbal and written communication skills.

📌 Customer Service Analyst (Pune)
🏢 Tata Technologies
📍 Pune