Role & responsibilities

Drive improvements in system reliability through proactive monitoring, automation, and incident response.

- Design and implement Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to measure and maintain service health.
- Develop and maintain monitors, dashboards, and synthetic transactions using tools such as Datadog, Splunk, AppDynamics, Grafana, or equivalent.
- Utilize Application Performance Monitoring (APM) and telemetry tools to ensure applications meet expected service levels.
- Troubleshoot and debug distributed systems deployed on cloud platforms, primarily involving Java and PostgreSQL.
- Perform Linux system administration and develop automation scripts using Python, Go, Java, Shell, or similar languages.
- Provide support for cloud applications across GCP, Azure, AWS, or PCF environments.
- Manage production deployments and resolve deployment failures efficiently.
- Work with CI/CD tools such as Bitbucket Pipelines, Bamboo, Harness, or GitHub Actions to streamline development workflows.
- Apply strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management.
- Use ITSM tools like JIRA, Remedy, ServiceNow,



etc., for issue tracking and service management.
- Collaborate effectively with cross-functional teams and communicate clearly with stakeholders.

Preferred candidate profile

Process Skills:

- Experienced in SRE, Production Support, Incident Management, Release Management
- Deep understanding in working on Agile process.
- Positive understanding in DevOps process
- Contribute to Production Releases, Incident Triage & Resolution
- Contribute to team documents, incident history, known-error database.
- Prepare & review Impact Analysis of Incidents, status reports to stakeholders.

Behavioral Skills:

- Effectively collaborates and communicates with stakeholders and ensure client satisfaction
- Resolve technical issues of incidents and explore workarounds for immediate resolution, identify permanent solutions.
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
- Work under the direction of SRE Architect
- Develop model and set up proactive monitoring for transaction flows

📌 Application SRE (Pune)
🏢 Cloudxtreme
📍 Pune