Job Description: Auth0 CIAM Operations Engineer

Role Overview:

Hands-on Auth0 CIAM professional with 5+ years of experience, responsible for managing, supporting, and optimizing customer identity solutions built on Auth0. The role requires a strong focus on troubleshooting, operations, and DevOps integration.

Key Responsibilities:

Manage Auth0 tenants, configurations, and environments.

Handle user lifecycle, access management, and tenant administration.

Perform integrations using OAuth 2.0, OIDC, PKCE, and SAML.

Troubleshoot login issues, token failures, and federation errors.

Develop and maintain Auth0 Actions and custom authentication logic.

Support CI/CD pipelines using Terraform, GitHub, and GitHub Actions.

Manage incidents (P1/P2), perform root cause analysis, and ensure resolution.

Work with ServiceNow (SNOW) for ticketing and ITIL processes.

Monitor logs, alerts, and system performance using tools like Spyglass.

Collaborate with development and DevOps teams.

Participate in 24x7 support rotation.

Required Skills:

Solid hands-on experience with Auth0 CIAM platform.

Expertise in OAuth 2.0, OIDC, PKCE, and SAML protocols.

Experience in integration and modification of authentication flows.

Hands-on experience with Auth0 Actions, token customization, and claims mapping.

Experience implementing adaptive authentication, password less authentication, and MFA.

Experience integrating SMS/OTP providers (e.g.,



Twilio).

Terraform (Infrastructure as Code) experience.

Knowledge of GCP and Node.js ecosystem.

Strong troubleshooting and debugging skills.

Experience with GitHub, GitHub Actions, and Python scripting.

Familiarity with ServiceNow (SNOW) and ITIL processes.

Nice to Have:

Mobile app authentication experience (iOS/Android).

Exposure to CIAM architecture and multi-tenant systems.

Or certified in Auth0 Certified Developer Exam

Core Competencies:

Excellent communication and stakeholder management.

Ability to work under pressure across dev/SIT/UAT/pre-prod/production environments.

Strong analytical and problem-solving skills.

Please provide following detail along with your updated profile to [email protected]

Primary Skill -

Total Experience -

Relevant Experience into OKTA Auth 0 -

Principle Employer/Client Company -

Payroll company in case of Contract -

Current location

Work Location -

LWD in case of Notice period -

Incase of Long Notice period, is there any possibility to negotiate the days? If so, in how many days? -

Current CTC -

Expected CTC -

Any offer in pipeline (Provide Detail) -

Have PF Deductions and Form 16 -

I will be reaching out to you over a call or email as soon as possible.

Thanks & Regards,

Karthik K

Trainee - HR Talent Acquisition

ZettaMine Labs Pvt Ltd.

📌 Auth0 CIAM Operations Engineer (Kolkata)
🏢 Zettamine Labs
📍 Kolkata