Responsible for managing the customer journey from post-sales to possession, ensuring seamless coordination, timely collections, accurate documentation, and enhanced customer satisfaction to drive retention and referrals.
Key Responsibilities
- Act as the primary point of contact for customers post booking
- Manage customer queries, escalations, and handover process
- Ensure timely collections and payment follow-ups, including demand notices
- Handle end-to-end documentation (agreements, allotments, sale deeds)
- Maintain and update customer data in ERP/SAP and generate MIS reports
- Coordinate with Sales, Finance, Legal, and Engineering teams
- Support site visits, walk-ins, and lead conversions
- Drive customer experience initiatives and retention strategies
Candidate Profile
- 4-10 years of experience in Real Estate CRM / Post-Sales / Customer Handling
- Graduate / Post Graduate / MBA (flexible based on experience)
- Customer-focused, organized, and solid in relationship management
📌 Assistant Manager- CRM - Yerawada, Pune
🏢 Hector and Streak Consulting
📍 Pune
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