Key asks for the role:

- We are looking for an Individual Contributor (IC) for an Application Support role involving 16/7 production support. The candidate will be responsible for incident management, troubleshooting application issues, monitoring systems, and ensuring seamless support for business-critical applications.
- Key Responsibilities
- Provide 16/7 application support for production environments.
- Monitor applications and proactively identify issues.
- Analyze incoming tickets, determine the nature and severity of incidents, and resolve issues within defined SLAs.
- Update incident/service tickets with troubleshooting details and resolution status.
- Communicate effectively with end users and stakeholders regarding issue status and resolution.
- Perform activities such as email notifications, service restarts, and process validations as part of support responsibilities.
- Support application migration/transition activities, including planned transfers to other applications.
- Coordinate with development and infrastructure teams for issue resolution and permanent fixes.
- Participate in incident reviews and continuous improvement initiatives.

📌 IT Applications IV - Offshore (Pune)
🏢 Peoplefy Infosolutions
📍 Pune