Consultant or Senior Consultant Hybrid, Bangalore or Pune, India

Job Overview

As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work.

This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

Responsibilities and Duties

Sr. Consultant Core Activities

- Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
- Manage multiple concurrent enterprise projects, leading all implementation project phases
- Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
- Configure Legion products according to the solution blueprint
- Provide configuration reviews and configuration knowledge transfers to the customer
- Assist customers with software testing along with roll-out activities such as data loads and system initialization
- Deliver live customer training for areas such as training the trainer for administrators and store managers
- Lead and facilitate discussions and workshops with the customer
- Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.
- Define, manage, and deliver on customer expectations throughout the implementation process
- Work with teams within Legion to ensure implementation timelines and support SLAs are met
- Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
- Be familiar with compliance and labor laws and how they impact customers
- Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product

Customer Centric Consulting

- Providing leading practices to ensure customers are maximizing the value of their Legion solution
- Actively set and manage expectations




- Continually acquire knowledge about our customers and solutions to grow adoption
- Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning

Consulting Practices

- Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology
- Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager
- Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants
- Understand and prevent scope creep
- Use Legion project management tools to manage configuration tasks assigned within the implementation project plan

Product Expertise

- Product expert in core Legion modules
- Maintain core product expertise for end users and configuration
- Grow product knowledge through regular release training
- Communicate upcoming release themes and dates to the customer
- Identify, report, and prioritize bugs & enhancements

Required Skills and Qualifications

- 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Bachelors degree or equivalent experience
- Highly motivated, enthusiastic team player, driven by delighting customers
- Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
- Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

Preferred Qualifications and Attributes

- 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Workforce management planning experience in a retail environment




- Experience mentoring and training software implementation Consultants

Background and Opportunity

There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of per employee in retail). The ongoing labor shortage and competition from the gig economy, make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

Legion s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be effective and innovative by enabling intelligent automation powered by Legion s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today s hourly employees. Our team is composed of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Consultant or Senior Consultant (Pune)
🏢 Legion
📍 Pune