Job Description

The Global People Services Associate acts as a support in a central hub for transactional HR activities. The Global People Services Associate provides efficient, consistent support to all employees and managers.

- Employee Support: Responding to HR-related questions from employees and managers (perks, policies, time-off).
- Ticket Management: Act as the first point of contact for employee HR inquiries (benefits, payroll, leave, policies) via Freshservice, managing, prioritizing, and resolving tickets within defined Service Level Agreements (SLAs).
- Data Management: Accurate data entry for new hires, terminations, promotions, transfers, and updating employee records in HRIS.
- Onboarding/Offboarding: Administering the hiring process, creating offers, tracking probation, and processing leavers.
- Payroll & Benefits: Assisting with basic payroll processing, managing benefit enrollments, and pension administration.
- Process Adherence: Following Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) to ensure consistency.

📌 Global People Services Associate (HR Ops_6 months - 1 yr experience) (Pune)
🏢 Ergomed
📍 Pune