Role Summary

We are seeking a highly motivated Microsoft Dynamics 365 Finance & Operations Functional Consultant to support and maintain enterprise D365 F&O; solutions for global customers. The consultant will be responsible for incident resolution, service request handling, minor enhancements, user support, process optimization, and ensuring smooth business operations across Finance and Supply Chain functions.

The ideal candidate should possess solid functional knowledge of D365 F&O;, experience in support environments, and the ability to collaborate with business users, technical teams, and stakeholders across geographies. Domain expertise in Finance, Manufacturing, Supply Chain, Retail, or Distribution will be an added advantage

Key Responsibilities

Application Support & Maintenance

Provide Level 2 and Level 3 functional support for Microsoft Dynamics 365 Finance & Operations.

Analyze, troubleshoot, and resolve functional issues within SLA timelines.

Monitor ticket queues and manage incidents, service requests, and problem tickets.

Perform root cause analysis and implement preventive measures.

Coordinate with Microsoft and technical teams for issue resolution.

Business Process Support

Understand client business processes and provide functional guidance.

Support Finance, Procurement, Inventory, Warehouse, Sales, and Production processes.

Assist users in resolving transactional and process-related issues.

Validate business requirements and recommend standard D365 F&O; capabilities.

Change Requests & Enhancements

Configure system changes and support minor enhancements.

Prepare functional specifications for development requirements.

Coordinate testing activities and validate solutions.

Support periodic releases, deployments, and regression testing.

User Training & Documentation

Create knowledge articles, SOPs,



and support documentation.

Conduct user training sessions and knowledge transfer activities.

Assist end-users with process adoption and best practices.

Stakeholder Management

Act as a primary functional point of contact for assigned business areas.

Participate in support governance meetings and service reviews.

Communicate issue status, risks, and recommendations to stakeholders.

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Functional Areas Expertise

Candidates should have experience in one or more (Finance or Supply Chain) of the following modules:

Finance

General Ledger

Accounts Payable

Accounts Receivable

Fixed Assets

Cash & Bank Management

Budgeting

Financial Reporting

Supply Chain Management

Procurement & Sourcing

Inventory Management

Warehouse Management

Sales Order Processing

Product Information Management

Manufacturing

Production Control

Master Planning

Bill of Materials

Cost Management

Project Operations (Preferred)

Project Accounting

Resource Management

Project Costing

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Required Skills

Functional Skills

Robust knowledge of Microsoft Dynamics 365 Finance & Operations.

Experience in Application Maintenance & Support (AMS) engagements.

Ability to analyze and resolve business process issues.

Understanding of ERP support processes and ticket management.

Experience with business requirement gathering and documentation.

Support Skills

Incident Management

Problem Management

Change Management

SLA Compliance

Root Cause Analysis (RCA)

User Support and Training

Tools Knowledge

Dynamics 365 Finance & Operations

Lifecycle Services (LCS)

Azure DevOps

Microsoft Office Suite

Power Platform exposure (preferred)

Bachelor’s degree in finance, Engineering, Supply Chain, Information Technology, or related discipline.

MBA, CA, CMA, CPA, ICWA, or equivalent domain qualifications are an added advantage.

📌 Microsoft Dynamics 365 Finance & OperationsF&O) Functional Consultant (Navi Mumbai)
🏢 3i Infotech
📍 Navi Mumbai