12 Sep
|
equitas small finance bank
|
Western India
12 Sep
equitas small finance bank
Western India
- - Approach: Give a warm, personalized, and friendly welcome to set a positive tone.
- Probe: Listen actively and ask polite questions to fully understand the customer's needs or problem.
- Partner: Act as a consultant to help analyze options and co-discover the right fit.
- Present: Offer a transparent, personalized solution that directly addresses the customer's situation.
- Listen and Resolve: Address any final doubts, pushback, or concerns with empathy.
- Deliver: Implement the solution smoothly, whether it is completing a purchase, fixing an issue, or providing product training.
- Follow-up: Check back in with the customer to ensure satisfaction and gather feedback for continuous improvement.
📌 Customer Service Officer - MF (Western India)
🏢 equitas small finance bank
📍 Western India