Exp: 7+yearsLocation: BangaloreSend resumes to: [email protected] with below details:Name:Exp:CTC:ECTC:Notice period:Current location:THE ROLE & RESPONSIBILITIESWe are seeking a driven and technically grounded Business Orchestration & Automation SME to join our team. In this mid-level role, you will serve as the critical bridge between business stakeholders and technology teams — translating operational challenges into scalable automation solutions. You will design, implement, and optimize end-to-end process workflows using contemporary BPM, RPA, and integration platforms to drive measurable efficiency and business value.REQUIREMENTS & QUALIFICATIONSMust-Have- 6+ years of experience in AI orchestration, enterprise automation, or workflow design.- Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field- Process Analysis & Design- Conduct process discovery workshops with business stakeholders to identify automation and orchestration opportunities- Model current-state and future-state workflows using BPMN 2.0 and DMN notation- Perform process mining and value stream analysis to quantify improvement potential (time, cost, error rate)- Author detailed process design documents, business requirements, and functional specifications- Automation & Orchestration Development- Design, build, test,



and deploy automated workflows using at least one RPA tool.- Hands-on Experience with a BPM/orchestration platform- BPMN 2.0 process modeling — able to model and review complex workflows independently- Integrate disparate enterprise systems via APIs, middleware, or iPaaS platforms- Implement event-driven and human-in-the-loop workflow patterns to handle exceptions and escalations- Ensure automation solutions adhere to security, compliance, and data governance standards- Delivery & Continuous Improvement- Own the full automation lifecycle: discovery → design → build → test → deploy → monitor- Define and track KPIs for deployed automations (SLA adherence, FTE savings, error reduction, throughput)- Lead post-implementation reviews and continuously optimize live processes based on performance data- Maintain automation documentation, runbooks, and support handover materials- Stakeholder & Team Engagement- Act as SME and trusted advisor to business units on automation strategy and feasibility- Collaborate closely with IT Architecture, Data, and Security teams to ensure platform alignment- Mentor junior analysts and developers in automation best practices and tooling- Present recommendations and ROI analyses to senior stakeholders and managementNice-to-Have- Background in a specific business domain: finance, healthcare, supply chain, HR, or legal.- Experience with hyperautomation or intelligent automation (IDP, AI-augmented flows).- Scripting ability: Python or JavaScript for automation enhancements

📌 Business Orchestration & Automation Sme (Bengaluru)
🏢 HCLSoftware
📍 Bengaluru