Key Responsibilities:

- Handle inbound and outbound customer calls in a professional manner
- Resolve customer queries complaints and requests in real-time
- Provide accurate information about products services or processes
- Maintain call quality and meet performance metrics (AHT CSAT etc.)
- Document customer interactions in CRM systems
- Follow company guidelines scripts and compliance policies
- Escalate complex issues to the relevant departments when necessary
- Build positive relationships with customers through effective communication

Required Skills & Qualifications:

- Excellent verbal communication skills (English)
- Solid listening and problem-solving abilities
- Basic computer knowledge and typing skills
- Ability to handle pressure and manage time effectively
- Customer-centric mindset with a positive attitude
- Minimum qualification: Graduate

Preferred Qualifications:

- Prior experience in BPO / Call Center / Customer Service (voice process)
- Familiarity with CRM tools
- Experience in handling international/domestic voice processes

Required Experience:

Exec

📌 Telecaller (New Delhi)
🏢 3i Infotech
📍 New Delhi