Job Description

Pre-Sales Solutions Engineer – AI & CX

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Location: Hyderabad, India | Onsite

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Employment: Full-Time

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Working Hours: U.S. EST-aligned

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About Pronix.ai

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Pronix.ai is a specialized AI & CX Systems Integrator (SI) helping enterprises design and implement Agentic AI, Contact Center AI, Conversational AI, and AI-powered business automation solutions.

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Role Overview

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We are looking for an experienced Pre-Sales Solutions Engineer – AI & CX who can work directly with enterprise customers to understand business challenges, shape AI/CX solutions, develop solution architectures, lead demonstrations and POCs, and support opportunities from discovery through proposal and handoff to delivery.

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Key Responsibilities

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- Lead technical discovery and solutioning sessions with enterprise customers.
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- Translate business requirements into scalable AI, CX, Contact Center and automation architectures.
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- Design solutions involving Agentic AI, Generative AI, Voice/Conversational AI, Agent Assist, Knowledge AI/RAG and workflow automation.
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- Develop architecture diagrams, solution approaches, demos, POCs, proposals, SOW inputs and technical presentations.
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- Conduct product demonstrations and technical workshops with customer stakeholders.
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- Work with sales, engineering and delivery teams to move opportunities from discovery → solution → POC/pilot → production.
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- Evaluate customer environments and recommend appropriate AI/CX platforms, integrations and implementation approaches.
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Technology & Platform Exposure

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Candidates should have hands-on or solutioning experience across several of the following:

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AI & Agentic AI: OpenAI, Claude, Gemini, AWS Bedrock, Azure AI

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CX/CCaaS: Amazon Connect, NICE CXone, Genesys Cloud CX, Five9, Talkdesk

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Conversational AI: Amazon Lex, Google CCAI/Dialogflow CX, Cognigy, Kore.ai

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CRM/CX: Salesforce Service Cloud, Agentforce

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Integration: REST APIs, webhooks, middleware, cloud services and enterprise applications

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What We're Looking For

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- 5+ years of experience in Pre-Sales Engineering, Solution Consulting, Solution Architecture, CX/CCaaS or Enterprise AI.
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- Strong understanding of Generative AI, Agentic AI, LLMs, RAG, conversational/voice AI and enterprise integration patterns.
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- Experience designing or implementing enterprise CX, Contact Center or AI solutions.
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- Ability to conduct customer discovery, whiteboarding, demonstrations and technical presentations.
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- Robust communication skills and ability to engage with both business and technical stakeholders.
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- Ability to convert ambiguous customer requirements into practical, production-oriented solutions.
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Preferred: Experience working for a Systems Integrator, AI/CX consulting company, CCaaS provider, or enterprise technology vendor.

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Why Pronix.ai?

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Work on enterprise AI and CX transformation initiatives across multiple platforms and industries, helping customers move beyond experimentation to production-ready AI solutions with measurable business outcomes.

📌 Pre-Sales Solutions Engineer - AI & CX (Hyderabad)
🏢 Pronix
📍 Hyderabad