Posted Date: 10 Sep 2026
Function/Business Area: Others
Location: Shimla

Job ResponsibilitiesOverall Job Mandate
Establish Service infrastructure and network at JC/JP level.
Ensure Home Connect and Home Assist are carried out within quality and SLAs.
Drive productivity of Home Care technicians.
Replicate best practices - bring about healthy competition for WIN-WIN situation in service delivery.

Key Responsibilities
End to End customer life management: Connect, Solution offering, Care.
Execute Home Care processes and plans (Plan Vs Actual).
Field Service readiness for Home Connect Care at JC/JP (Manpower, Tools, Equipment, Training & Validation, uniform).
Ownership approach in Team: Proactive Working, solution mindset, System-based working.
Field visit to check the pulse of installation quality and adherence to working guidelines.




Support to JC team for ensuring smooth functioning of operations - materials / consumables.
Cross-function collaboration to ensure seamless execution of home care operations.
Escalation Management: Analyze customer issues and initiate corrective action leading to inputs for Training module enhancement.
Ensure manpower movement across JC for optimum utilization of resources.
Market Intelligence / Competition Benchmarking.

Education Requirement
BE/B.Tech/MBA

Experience Requirement
10 - 12 years

Skills & Competencies
Large Team Handling capability.
Service Acumen.
Local Area Knowledge.
High Networking skills.
Influencing ability.

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Location Map: Shimla

📌 State Home Connect & Care Lead 87026096 Shimla
🏢 Reliance Jio Infocomm
📍 Shimla