Voice Support Executive Highly Growing Firm Job Description/: Responsibilities/: Inbound and outgoing Call Handling/: Follow established contact center scripts, communication protocols, and quality standards while handling high/-volume incoming customer enquiries and outgoing service/follow/-up calls.
First Contact Resolution & Query Management/: To optimize First Contact Resolution, identify, investigate, and address customer complaints, billing queries, product enquiries, or service concerns during the first engagement. CRM Data Entry & Call Documentation/: Log detailed, accurate, and structured customer interaction summaries, case notes, and resolution activities into CRM software during and shortly following calls.
Customer De/-escalation & Escalation Management/:



Use active listening and de/-escalation strategies to professionally handle aggressive or unhappy callers; follow escalation processes to forward complex or unresolved cases to senior technical support or team leaders.

Quality & SLA Compliance/: Adhere strictly to the benchmarks for Average Handling Time, Call Quality Audit criteria, Schedule Adherence, First Response Time, and Customer Satisfaction. Experience/: 0 to 3 yrs Education/: Any Basic Degree If Interested Please do Send your CV along with you Informations as below to Mail Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Warm regards, HR/- Maria

📌 Voice Support Executive Highly Growing Firm Chennai
🏢 GS Infotech
📍 Chennai