Job Description

Position –Deskside support tech

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Job Summary:

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The L2 Desktop Support Technician is responsible for providing advanced technical support and

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troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

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Key Responsibilities:

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· Provide Second-level technical support for desktop/laptop hardware, software, and peripheral

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issues.

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- Install, configure, and maintain operating systems, software applications, and system updates.
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- Perform root cause analysis to identify recurring technical problems and develop solutions.
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- Excellent in troubleshooting break/fix issues of windows and mac computers
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- Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
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- Collaborate with IT team members on projects, upgrades, and implementations.
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- Maintain accurate records of work performed, issues, and resolutions using the company's
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ticketing system.

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- Provide remote support and troubleshooting for users working from home or in the field.
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- Train and mentor junior support technicians as needed.
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- Ensure compliance with IT policies, security protocols, and best practices.
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- Perform routine maintenance and inspections to ensure optimal performance of equipment
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- Build and maintain strong relationships with end users and ensure user satisfaction
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Qualifications:

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· Associate's or bachelor's degree in information technology, Computer Science, or related

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field, or equivalent work experience.

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- 2-4 years of experience in a desktop support or similar role.
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- Strong knowledge of Windows and Mac operating systems.
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- Proficiency with Microsoft Office Suite and other common software applications.
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- Experience with Active Directory, group policies, and user account management.
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- Familiarity with remote desktop tools and support software.
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- Excellent problem-solving and analytical skills.
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- Solid communication and interpersonal skills.
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- Ability to work independently and as part of a team.
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- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
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Technician (MCDST) are a plus

📌 Information Technology Support Engineer (Ghaziabad)
🏢 SISL Global
📍 Ghaziabad