Job Description

Responsibilities

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- Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
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- equipment for availability and performance.
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- Server monitoring: Track server health, CPU/memory utilization, and
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- escalate hardware/software alerts.
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- Ticket handling: Follow SOPs for incident logging, categorization, and
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- resolution; update tickets with accurate status.
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- Escalation management: Escalate unresolved issues to L2/L3 teams per
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- defined SLA timelines.
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- ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
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- and update stakeholders.
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- Vendor coordination: Liaise with hardware/software vendors for RMA,
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- patching, and support cases.
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- SOP compliance: Ensure all actions are aligned with documented SOPs and
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- governance standards.
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Skills & Qualifications

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- Basic knowledge of network devices (switches, routers, firewalls) and server
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- monitoring tools.
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- Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
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- Robust communication skills for ISP/vendor coordination.
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- Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.
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📌 NOC Monitoring (Tamil Nadu)
🏢 Neurealm
📍 Tamil Nadu