About the Role
As an L1 Design Support Agent, you will be the frontline support representative for our Design products, assisting customers through phone. This is a resolution-focused role where you'll troubleshoot, investigate, and resolve customer issues while delivering an exceptional support experience.
Position: Product Support Engineer – International Voice Process
Location: Ambattur, Chennai (Work from Office)
Shift: Night Shift
Weekly Off: Rotational Weekdays
Please note that this role is intended for experienced candidates and is not suitable for freshers.
Eligibility:
• Minimum 6 months of experience in an International Voice Process.
• Technical Support experience is mandatory.
• Excellent verbal communication skills in English.
• Strong troubleshooting, analytical, and customer handling skills.
Key Responsibilities
- Provide first-line support via phone.
- Maintain high standards of ticket documentation, SLA adherence, and customer communication.
- Contribute to knowledge base improvements.
What We're Looking For
Required Skills
- Experience in Customer Support, Technical Support, Service Desk, Product Support, or similar software support environments.
- Strong verbal and written English communication skills.
- Excellent customer service mindset with empathy, professionalism, and problem-solving abilities.
- Ability to follow documented processes and troubleshoot software issues effectively.
About us:
Movate is a leading global digital technology and customer experience (CX)
services company that partners with some of the world's most recognized brands to deliver cutting-edge business solutions. With expertise spanning technical support, customer experience management, digital engineering, AI-driven services, and business transformation, Movate empowers organizations to accelerate growth while fostering a culture of innovation, continuous learning, and career development for its employees.
At Movate, you'll have the opportunity to work with a global organization that values innovation, continuous learning, and professional growth. If you're ready to take the next step in your career.
If you're passionate about technology, customer success, and problem-solving, we'd love to hear from you.
Interested candidates can share their updated resume to
[email protected] or (phone hidden).
Please avoid sending direct messages on LinkedIn.
Walk In Details,
Timing: 11AM - 5PM
Contact Person: Harishine T S
Contact Number: (phone hidden)
Email:
[email protected]
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📌 Product Support Engineer (Ambattur)
🏢 Movate
📍 Ambattur