Swapnik India Marketing Pvt Ltd is hiring for Customer Service Executive

About the Company

Swapnik India is a trusted Lucknow based real estate firm dedicated to building quality townships and homes. Valuing transparency and timely delivery, we offer affordable, yet luxurious, well-planned properties to help you build your dream home.

Responsibilities

As a Customer Service Executive, your key duties will include:
Manage post-sales customer communication and provide timely support.
Handle customer queries, concerns, and escalations to ensure a smooth customer experience.
Coordinate with customers, banks, and financial institutions for home loan processing and disbursement.
Assist customers with loan documentation and track the complete loan process.
Follow up with customers for scheduled payments and pending dues as per the payment plan.




Coordinate with the Accounts team for payment reconciliation and collection updates.
Maintain accurate customer records, documents, CRM, and MIS updates.
Coordinate with Sales, Accounts, Legal, and Site teams for timely resolution of customer requirements.
Keep customers updated on project progress, payments, and other relevant developments.
Collect customer feedback and support continuous improvement in customer service processes.

Requirements

We are seeking candidates who demonstrate:
Minimum experience of 2 years.
Robust verbal and written communication skills.
Active listening abilities and a problem-solving mindset.
Relevant experience in customer support or service operations.
Customer-first attitude and familiarity with basic CRM tools.

📌 Customer Service Executive Lucknow
🏢 Unstop
📍 Lucknow