Job Description

About the Role

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We are looking for a highly driven and hands-on Operations Manager to own and manage the end-to-end operations of our D2C business.

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The role will be responsible for ensuring seamless order management, inventory planning, warehouse & fulfilment, logistics, returns/RTO management, vendor coordination and operational reporting. The ideal candidate should have strong experience in a fast-paced D2C/e-commerce environment and be comfortable working across multiple teams and external partners.

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The candidate will be expected to build scalable processes, improve operational efficiency and ensure a superior customer experience as the business scales.

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Key Responsibilities

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1. D2C & Order Operations

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- Own the complete order lifecycle from order placement to delivery.
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- Ensure timely processing, picking, packing, invoicing and dispatch of orders.
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- Monitor order ageing, cancellations, fulfilment accuracy and dispatch TAT.
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- Identify and resolve operational bottlenecks impacting customer experience.
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- Ensure smooth backend operations across the D2C website and marketplaces.
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2. Inventory & Warehouse Management

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- Manage inventory availability and accuracy across warehouses and sales channels.
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- Monitor stock levels, ageing inventory, stock-outs and excess inventory.
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- Coordinate with supply chain/procurement teams for replenishment planning.
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- Work closely with warehouses/3PLs to ensure accurate inward, storage, picking, packing and dispatch.
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- Conduct periodic inventory reconciliation and warehouse audits.
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3. Logistics & Last-Mile Operations

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- Manage relationships with courier partners, 3PLs and logistics aggregators.
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- Monitor delivery TAT, delivery success rate, NDR and RTO performance.
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- Drive initiatives to reduce RTO, shipping costs and delivery failures.
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- Evaluate logistics partners on cost, coverage, SLA adherence and service quality.
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- Negotiate and manage logistics SLAs and commercial terms.
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4. Returns,



Refunds & RTO

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- Own the end-to-end returns, replacements, refunds and RTO process.
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- Analyse reasons for returns, cancellations and RTOs.
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- Identify recurring issues and implement corrective actions.
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- Coordinate with customer service, warehouse, finance and logistics teams for timely resolution.
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5. Marketplace & E-commerce Operations

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- Manage operational aspects of platforms such as Amazon, Flipkart, Myntra, Nykaa, quick-commerce platforms and other relevant channels, wherever applicable.
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- Ensure inventory and order synchronization across platforms.
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- Monitor platform SLAs, cancellations, returns, claims and operational penalties.
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- Coordinate with marketplace teams to resolve operational escalations.
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6. Process Improvement & SOPs

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- Develop and implement SOPs, workflows and operational controls.
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- Identify process gaps and drive automation wherever possible.
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- Conduct root-cause analysis of recurring operational issues.
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- Build scalable processes to support increasing order volumes.
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- Continuously improve operational efficiency and customer experience.
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7. Cross-functional Coordination

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- Work closely with Sales, Marketing, Supply Chain, Procurement, Finance, Customer Experience and Technology teams.
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- Ensure operational readiness for product launches, campaigns and peak-sale periods.
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- Coordinate with vendors and external partners to ensure uninterrupted operations.
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Candidate Profile

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- 5–10 years of experience in D2C, e-commerce, consumer brands, FMCG, retail or related industries.
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- Strong hands-on experience in D2C/e-commerce operations, fulfilment, logistics, inventory and warehouse management.
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- Experience managing 3PL/courier/logistics partners.
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- Solid understanding of RTO, NDR, returns, refunds and reverse logistics.
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- Experience with Shopify and/or OMS/WMS platforms such as Unicommerce, EasyEcom, Vinculum, Shiprocket, etc., is preferred.
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- Strong proficiency in MS Excel / Google Sheets and operational dashboards.
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📌 Operations ManagerC - CTC upto 25 LPA (Bengaluru Urban)
🏢 Talentiser
📍 Bengaluru Urban