Role / .
Responsible for product recommendations, customized products applications, recent product demonstrations and troubleshooting for customers
Consult customers on solutions generating value for their use cases
Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
Work with application equipment to provide solutions to enhance customer adhesive related processes
Leverage customer feedback to drive optimization in customer service and identify current business opportunities for sales colleagues
Reports on quality issues / customers' claims to relevant parts of the organization (incl. CCMS/ACE)
Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
Responsible for products application / technical training and coaching of field sales forces and customers
Responsible for directly communicating with sales, marketing, PD, Innovation,



members of AE field team or project team members
Promote internally SBU innovations and best learnings cross accounts
Recommend and implement process improvements in adhesive dispensing, curing, and bonding techniques to increase yield and reduce costs. Use appropriate tools (Leverage Point) to develop and present value proposition to customer
Take ownership of regional lab and lab maintenance in accordance with standard.

Skills
Minimum 7+ years in adhesive applications within aerospace / rail / aviation / defense industry (e.g., Aviation MRO products, Structural adhesives, Structural pastes, aviation electronics solutions).
Experience working in Aviation and Rail industry will be added advantage.
Ability to work independently, communicate with laboratory members, and maintain organized records/reports.
Excellent oral and written communication skills in English with the ability to interact effectively with all levels of management.
Solution oriented and ability to work as a team.
Advanced user of MS Office applications Ability to understand products associated with assigned technologies.

📌 Application Engineer Bengaluru Urban (India)
🏢 QuestW
📍 India