Hiring: SRE (Site Reliability Engineering) – Level 2 Support

Notice Period: Immediate to 15 days left

Location: Bangalore

Experience: 3–5 Years

Role Overview:

Customer Support Analyst (L2 Support) responsible for triaging incoming requests through ServiceNow, resolving issues, and escalating complex technical issues to SRE/Development teams.

Key Responsibilities:

• Level 2 functional & technical application support

• Incident, problem & request management

• Triage and escalation through ServiceNow

• Create & maintain Knowledge Base articles and support documentation

• Create & analyze reports using ServiceNow and/or Power BI

• Support Digital Operations onboarding and project tracking

• Work with project managers, clients, support teams and vendors

• Contribute to Agile & DevOps culture

• Manage priorities, deadlines and customer expectations

Mandatory Skills:

✅ ServiceNow

✅ Power BI

✅ ITIL

✅ Solid Communication & Writing Skills

✅ Organization & Time Management

Nice to Have:

• SQL • Tableau • Azure/AWS • Jira

• Incident Response • Service Desk • PagerDuty • Datadog • SharePoint

Optional Certification: ITIL Foundation

📌 SRE - Greater Bengaluru Area
🏢 Teamware Solutions
📍 Bengaluru