The Zappy Box is looking for a detail-oriented and proactive Operations Executive to support and manage day-to-day operations across our growing D2C e-commerce and B2B/corporate gifting business.

This role will be responsible for ensuring smooth inventory management, procurement, order fulfillment, logistics coordination, marketplace operations, and execution of bulk/corporate gifting orders.

The ideal candidate will have hands-on experience in inventory, logistics, order management, and vendor coordination, along with solid analytical skills and a high-ownership mindset to ensure operational efficiency across both D2C and B2B operations.

Key Responsibilities

Inventory & Stock Management

- Monitor and manage inventory levels for D2C products as well as B2B/corporate gifting requirements.
- Conduct regular stock counts and identify discrepancies between physical and system inventory.
- Track inward and outward inventory movements and highlight low-stock, slow-moving, or expiry-prone items.
- Ensure accurate stock allocation and availability across Nykaa, Myntra, Amazon, FNP, D2C website, and corporate orders.
- Coordinate with the internal team to ensure adequate stock availability for upcoming corporate/bulk orders.

Database & System Management
- Create and maintain accurate databases for inventory, inward/outward movements, orders, and stock allocation.
- Ensure timely stock updates for accurate reporting and decision-making.
- Manage stock synchronization between inventory tools/OMS such as Unicommerce or similar platforms and connected marketplaces.
- Maintain operational records for B2B orders, bulk requirements, dispatches, and fulfillment status.

Stock Ordering & Procurement
- Analyze stock levels, sales trends, and upcoming B2B requirements to forecast demand.
- Coordinate with management to plan and place replenishment orders.
- Coordinate with vendors for product availability, pricing, order confirmation, production timelines, dispatch, and tracking.
- Support procurement and sourcing for customized/corporate gifting requirements.
- Track vendor commitments and proactively flag delays or shortages.





D2C Order Management & Fulfilment
- Monitor daily order processing across all D2C channels and marketplaces.
- Track order status, dispatch timelines, cancellations, returns, replacements, RTOs, and refunds.
- Coordinate with logistics partners to ensure timely customer deliveries.
- Work with marketplace support teams and internal customer support to resolve order-related issues.
- Proactively identify and resolve fulfillment or logistics issues to minimize delays.

B2B & Corporate Gifting Operations
- Support the end-to-end operational execution of corporate gifting and bulk orders, from order confirmation to final delivery.
- Coordinate with the sales/corporate team regarding product availability, quantities, customization, packaging, and dispatch requirements.
- Coordinate with vendors, production, packaging, and logistics teams to ensure corporate orders are executed within committed timelines.
- Track bulk order inventory, customization requirements, packing status, dispatches, and delivery updates.
- Ensure smooth coordination for customized products, branded merchandise, and corporate hampers.
- Maintain accurate order trackers and provide timely updates to the relevant internal teams.
- Help resolve operational issues related to bulk orders, shortages, damages, delays, and deliveries.

Daily Operations & Process Improvement
- Monitor daily operational activities across D2C and B2B orders to ensure smooth execution.
- Identify and proactively resolve operational challenges.
- Coordinate effectively with internal teams, vendors, logistics partners, and marketplace teams.
- Create and maintain SOPs for marketplace operations, order processing, returns, stock synchronization, corporate orders,



and dispatch timelines.
- Identify opportunities to improve operational efficiency, reduce errors, and streamline processes.

Quality Control & Compliance
- Conduct quality checks for inward stock and outgoing D2C and corporate orders.
- Ensure products meet The Zappy Box's quality and packaging standards.
- Ensure marketplace compliance with packaging, labelling, invoicing, and SLA requirements.
- Conduct checks for bulk/corporate hampers before dispatch to minimize errors and missing items.
- Flag damaged, defective, or non-compliant inventory and ensure timely resolution.

Requirements

- Minimum 1.5 years of experience in e-commerce operations, inventory, logistics, fulfillment, or a similar role.
- Experience handling D2C and/or B2B/corporate gifting operations will be preferred.
- Hands-on experience with marketplaces such as Amazon, Myntra, Nykaa, FNP, or similar platforms is highly preferred.
- Familiarity with OMS/inventory management tools such as Unicommerce or similar platforms.
- Strong analytical, organizational, and problem-solving skills.
- Excellent attention to detail, particularly while handling inventory, bulk orders, and fulfillment.
- Strong verbal and written communication skills for coordination with vendors, logistics partners, marketplaces, and internal teams.
- Proficiency in Microsoft Excel/Google Sheets and Microsoft Office Suite.
- Ability to manage multiple orders, priorities, and deadlines in a fast-paced environment.
- High ownership mindset with the ability to work independently and proactively solve problems.

Application Process If you’re passionate about e-commerce, gifting operations, and supply-chain execution and enjoy working in a fast-paced, growing brand environment, we’d love to hear from you.

Share your updated resume highlighting your experience in e-commerce, inventory, logistics, order fulfilment, B2B operations, or corporate gifting.

? Submit your application to: [email protected]

Shortlisted candidates will be contacted for the next steps in the hiring process.

📌 Operations Executive (Bhopal)
🏢 The Zappy Box
📍 Bhopal