Responsibilities /n /n

- Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless

/n

- equipment for availability and performance.

/n

- Server monitoring: Track server health, CPU/memory utilization, and

/n

- escalate hardware/software alerts.

/n

- Ticket handling: Follow SOPs for incident logging, categorization, and

/n

- resolution; update tickets with accurate status.

/n

- Escalation management: Escalate unresolved issues to L2/L3 teams per

/n

- defined SLA timelines.

/n

- ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,

/n

- and update stakeholders.

/n

- Vendor coordination: Liaise with hardware/software vendors for RMA,

/n

- patching, and support cases.

/n

- SOP compliance: Ensure all actions are aligned with documented SOPs and

/n

- governance standards.

/n /n Skills & Qualifications /n /n

- Basic knowledge of network devices (switches, routers, firewalls) and server

/n

- monitoring tools.

/n

- Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).

/n

- Robust communication skills for ISP/vendor coordination.

/n

- Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.

/n

📌 NOC Monitoring (Chennai)
🏢 Neurealm
📍 Chennai