Role – Network Specialist /n Experience /n /n

- Minimum 8+ years of hands-on experience in the Networking domain.

/n

- Prior experience in the Retail industry preferred.

/n

- Strong working knowledge of:

/n

- Routing & Switching, Firewall Management, Load Balancers, Wi‐Fi Technologies, IPS/IDS ,Proxy Solutions , ISP Link Management

/n

- Proven experience managing large projects across the full project lifecycle.

/n

- Preference for candidates with strong core networking backgrounds and leadership experience.

/n

- Practical experience with network monitoring, diagnostics, and analytics tools.

/n /n Education & Certifications /n /n

- B.E. / B.Tech in Computer Science, Information Technology, or related discipline.

/n

- CCNA is mandatory; CCNP/CCIE certification preferred.

/n /n Roles & Responsibilities /n Network Operations & Planning /n /n

- Lead, plan, and oversee all activities of the Network Operations team, including implementation, review, and monitoring of key business projects.

/n

- Collaborate with cross-functional leadership teams to align network operations with organizational goals.

/n

- Manage network performance, proactively identify issues, minimize customer impact, and ensure optimal service delivery.

/n /n Network Management & Technical Expertise /n /n

- Solid experience in IP networking, switching, routing, and deep packet analysis using tools for routers, switches, WLAN, WAN optimizers, and load balancers.

/n

- Expert understanding of routing and switching protocols, with required hands‐on experience in Fortinet SDWAN (Software‐Defined WAN), Meraki LAN & Wireless.

/n

- Solid understanding of routing protocols (EIGRP, OSPF, BGP) and switching; hands‐on experience with MPLS, QoS, and VoIP.

/n /n Security & Information Security /n /n

- Experience with firewalls, proxy, VPN, IPS/IDS, and knowledge of security incident response processes and best practices.

/n





- Implement and support security standards like PCI‐DSS for network devices; perform device hardening as per industry benchmarks.

/n

- Assist in defining and maintaining organizational security policies, procedures, and guidelines.

/n

- Maintain up‐to‐date knowledge of evolving network & information security technologies and incorporate improvements accordingly.

/n /n Monitoring, Troubleshooting & Support /n /n

- Provide L3-level support, ensuring ownership and resolution of incidents and problem cases.

/n

- Monitor network systems, analyze logs, and set up proactive alert mechanisms.

/n

- Troubleshoot, diagnose, and resolve complex network issues; work closely with end users and L3 teams as required.

/n

- Operate master consoles to track network and system performance.

/n /n Vendor & Partner Coordination /n /n

- Manage vendor relationships for network infrastructure and services.

/n

- Coordinate with ISPs, partners, and remote engineering teams to resolve issues or support project deployments.

/n /n Documentation & Best Practices /n /n

- Maintain a central repository of technical documents, ensuring knowledge sharing and adherence to best practices.

/n

- Support Agile project methodology to enhance the capabilities of SSL Infrastructure services.

/n

- Ensure timely ticket resolution as per SSL's ticket management processes.

/n /n Business Continuity & Security Programs /n /n

- Develop, maintain, and oversee key security program elements including:

/n

- Vulnerability Management

/n

- Risk Management

/n

- Business Continuity and Disaster Recovery Planning

/n

- Contribute to policy dissemination, user training, and governance activities.

/n /n Projects & Innovation /n /n

- Participate in major incident reviews, POCs, and evaluation of new technologies with the SSL Infra team.

/n

- Support and implement network-related infrastructure projects across the organization.

/n /n General /n /n

- Manage support cases to ensure fast, customer‐focused resolutions.

/n

- Leave policies will align with Shoppers Stop guidelines.

/n

📌 Network Specialist (Mumbai)
🏢 Shoppers Stop
📍 Mumbai