Hello, Greetings from ZettaMine Labs Pvt Ltd!! We are looking for Application Support Engineer (L2/L3) with exciting project opportunities.

Job Role: Application Support Engineer – L2/L3 Location: Bangalore Notice Period: Immediate / 15 Days Experience: 8-10 Years Relevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, ServiceNow/ITSM, and 24x7 production environments.

Mandatory

- Strong ITIL Process Knowledge – Incident, Problem, Change & Service Request Management
- Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing
- Application/Production Support experience in a 24x7 environment
- Root Cause Analysis (RCA), Log Analysis & Incident Resolution
- ServiceNow or other ITSM Tool experience
- Excellent stakeholder communication skills Good-to-Have:
- Cloud Platform Knowledge – Azure and/or AWS
- Excel Automation, VBA Macros, Pivot Tables & Reporting
- API and Application Integration understanding
- Batch Scheduling / Job Monitoring Tools
- Exposure to People, SGDIR, or IGG applications
- Application Monitoring Tools experience Key Responsibilities:
- Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment.
- Manage incidents, problems, changes, and service requests in accordance with ITIL processes.
- Perform advanced SQL-based troubleshooting, data analysis, and complex query writing.
- Conduct Root Cause Analysis (RCA) for recurring and critical production issues.
- Perform detailed application and log analysis to identify and resolve incidents.
- Monitor application health, performance,



and production environments to ensure application stability.
- Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools.
- Work extensively with ServiceNow/ITSM tools for incident, problem, change, and service request management.
- Troubleshoot APIs, application integrations, and batch jobs.
- Monitor scheduled jobs and batch processes and take appropriate corrective actions.
- Work with Azure/AWS cloud platforms for application support and troubleshooting.
- Collaborate with development, infrastructure, database, cloud, and other technical teams for issue resolution.
- Engage with business and technical stakeholders and provide timely updates on production incidents.
- Maintain support documentation, troubleshooting procedures, knowledge articles, and RCA reports.
- Participate in 24x7 production support, on-call, and incident management activities.

Who Can

Apply? ✔️ Robust experience in L2/L3 Application or Production Support. ✔️ Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management. ✔️ Advanced hands-on experience with SQL for troubleshooting, data analysis, and complex queries. ✔️ Experience working in a 24x7 production support environment.



✔️ Strong experience in RCA, log analysis, troubleshooting, and incident resolution. ✔️ Hands-on experience with ServiceNow or other ITSM tools. ✔️ Good understanding of application monitoring and production support processes. ✔️ Experience with Excel, VBA Macros, Pivot Tables, and reporting automation is preferred. ✔️ Understanding of APIs and application integrations. ✔️ Experience with batch scheduling and job monitoring tools is an advantage. ✔️ Exposure to People, SGDIR, or IGG applications is an added advantage. ✔️ Knowledge of Azure and/or AWS is preferred. ✔️ Strong communication and stakeholder management skills. ✔️ Ability to troubleshoot critical production issues and work effectively under pressure.

Candidate Details: Please share the following details along with your updated resume: [email protected] Full Name: Contact Number: Current Location: Total Experience: Relevant Experience in Application Support: L2/L3 Production Support Experience: ITIL Process Experience: Advanced SQL Experience: Incident Management Experience: Problem Management Experience: Change Management Experience: RCA & Log Analysis Experience: ServiceNow / ITSM Experience: 24x7 Production Support Experience: Application Monitoring Experience: API / Application Integration Experience: Batch Scheduling / Job Monitoring Experience: Azure / AWS Experience: Excel / VBA / Pivot Table Experience: People / SGDIR / IGG Application Experience: Current Company: Notice Period: Current CTC: Expected CTC: We look forward to connecting with you!! Thanks and Regards, TAG Team

📌 f2a) Sse - Application Production Support (Tumakuru)
🏢 ZettaMine Labs
📍 Tumakuru